1. On the sign-in page, choose “Forgot your password?”.
  2. Enter the email address you sign in with.
  3. Open the email we send and follow its link to choose a new password.

If the email does not arrive

  • Check your spam or junk folder, and that you typed the address you were invited with.
  • For your security the page says the same thing whether or not an account exists for the address, so a typo does not show an error.
  • If your organisation's account has been suspended by us, signing in is refused whatever the password; the organisation's owner is told why by email.

Your organisation's admin can also deactivate and re-invite a colleague who has lost access to their email address.