Terms of Service

Expodite provides an export operations platform: leads, inquiries, quotes and orders; document generation and tracking; letters of credit; cost lines, payments and FX; freight, inspection and compliance workflow; and a token-protected tracking page a customer's buyer can open without an account. We may update, improve or change features from time to time.

The Service is intended for business use by users aged 18 or over. You are responsible for the accuracy of the information you provide, for keeping your credentials confidential, and for all activity under your account. Notify us promptly of any unauthorised use.

You retain all rights to the business data you and your users enter into the Service ("Customer Data") — your buyers, orders, shipments, documents, costs and everything else you record. You grant Expodite a limited licence to host, process and transmit Customer Data solely to provide and support the Service. You are responsible for ensuring your collection and use of Customer Data, including any personal data about your buyers' contacts, complies with applicable law.

You agree not to:

Access is provided on a subscription plan, with limits on users, branches, buyers, products and export orders per month that vary by plan. You can change plan yourself, self-serve, from your account at any time; an upgrade applies immediately, and a downgrade applies at the end of the current billing period so you keep what you've paid for.

Any trial shown on your plan runs for the number of days stated there, at no charge, and needs no card to start. When a trial ends nothing is charged and your data stays exactly as it was: your account moves to the Free plan or, where your plan says so, becomes read-only until you choose a paid plan, unless you have chosen a paid plan yourself before then. A trial account never silently converts to a paid one.

At launch, billing is manual: we issue an invoice and payment is made by bank transfer, referencing that invoice, on the terms stated on it. The Service is built so that a card or online-payment option can be added later without changing these Terms; when available, it will be offered alongside manual invoicing, not in place of it, until we tell you otherwise.

A subscription renews for a further period of the same length unless you cancel from your account before the renewal date; a cancellation takes effect at the end of the period you've already paid for, and access continues, unaffected, until then. Unless stated otherwise, fees are exclusive of taxes, which you are responsible for except where we are required by law to collect them, and fees already invoiced are non-refundable. We may suspend access for non-payment, after notice and a grace period stated in your account.

Expodite and its licensors own all rights, title and interest in the Service, including its software, design and trademarks. These Terms grant a limited, non-exclusive, non-transferable right to use the Service. You own your Customer Data. If you give us feedback, you grant us a licence to use it to improve the Service.

Each party may access confidential information of the other. Each party agrees to protect the other's confidential information and to use it only as necessary to exercise its rights and meet its obligations under these Terms.

The Service may interoperate with third-party services, including carriers, banks and government platforms such as Nafeza and GOEIC. Expodite prepares consistent data for those platforms; filing, submission and clearance happen through them, on their own terms, and we are not responsible for their availability or decisions.

We aim to keep the Service available but do not guarantee uninterrupted or error-free operation, and maintenance or downtime may occur. Features identified as beta or preview are provided "as is" and may change or be withdrawn.

To the maximum extent permitted by law, the Service is provided "as is" and "as available" without warranties of any kind, whether express, implied or statutory, including warranties of merchantability, fitness for a particular purpose, and non-infringement. Expodite is not a customs broker, a freight forwarder, a bank, or a party to any letter of credit, and prepares and organises data and documents without assuming the role or the liability of those parties.

To the maximum extent permitted by law, Expodite will not be liable for any indirect, incidental, special, consequential or punitive damages, or for lost profits, revenue, data or goodwill. Our total liability arising out of or relating to the Service will not exceed the amounts you paid us for the Service in the twelve months preceding the claim.

You agree to indemnify and hold Expodite harmless from claims, damages and expenses arising from your Customer Data, your use of the Service, or your breach of these Terms, to the extent permitted by law.

These Terms remain in effect while you use the Service. Either party may terminate in accordance with the applicable order or for material breach. You can export your own Customer Data, in a structured format, from your account at any time while your subscription is active — this is a self-serve action, not something you need to ask us for.

On termination of your subscription, your right to use the Service ends; while your account stays open, you can still download a copy of your Customer Data for at least 30 days. When you close your account, or an account is closed for inactivity, a full copy of your Customer Data is prepared and stays downloadable until the closure date, and the closure follows a 14-day cooling-off period during which it can still be cancelled. After that period the account is closed and nobody can sign in to it, and Expodite keeps the Customer Data archived; it is not deleted. A closed account can be reopened only through Expodite's support. Expodite removes archived Customer Data only where the law or a legal order requires it. Expodite keeps billing records for the period the law requires.

These Terms are governed by the laws of the Arab Republic of Egypt, without regard to its conflict-of-laws rules, and the courts located there will have jurisdiction, unless a separate written agreement between you and Expodite provides otherwise.

We may update these Terms from time to time. When we do, we will revise the date above and, where appropriate, give additional notice. Continued use of the Service after changes take effect constitutes acceptance.

Questions about these Terms can be sent to legal@expodite.trade.