A payment claim is the receipt you upload against an invoice. Bank transfers take time to arrive, so a valid claim acts on your account straight away instead of waiting for the money.

A valid claim

  • The amount is at least the amount due, in the invoice's currency.
  • The transfer date is within the last 30 days and not in the future.
  • It has your bank's transfer reference and the receipt file.

If something is missing, the claim is refused with the reasons, and you can correct it and upload again.

What a valid claim does

  • On a renewal invoice: it extends your grace period by 5 days, and an account that had become read-only or suspended over that invoice returns to normal.
  • On a checkout invoice (an upgrade, a paid plan after a trial, an add-on): it activates what you bought provisionally for 7 days while the transfer is confirmed.
  • When the transfer is confirmed, the provisional status ends and you receive a payment confirmation.

If a claim is rejected, or the transfer is not confirmed within the provisional period, your account returns to the plan you had before and you are told why. Provisional activation is available once in any 90 days.