Expodite invoices are paid by bank transfer. Each invoice is emailed to your billing contact with the amount, the due date, our bank details and a payment reference, and is listed under Settings › Subscription.

Pay

  1. Transfer the amount due to the account on the invoice, quoting the invoice's payment reference.
  2. Open the invoice under Settings › Subscription and choose “I've paid: upload receipt”.
  3. Enter the amount, the transfer date and your bank's reference, and attach the receipt (PDF, JPG or PNG, up to 5 MB).

Your receipt counts at once: you do not wait for the money to arrive before your account reflects it. See “Payment claims” for exactly what a valid receipt does.

If an invoice stays unpaid

  • Invoices are due 7 days after issue. Reminders are sent 3 days before, on the due date and 3 days after.
  • 7 days after the due date, the account becomes read-only: you can see and export everything, but not change it.
  • 14 days after that, it is suspended: only billing, data export and support remain available until the invoice is paid.
  • Paying in full reactivates the account straight away.